Privacy Policy

Last updated: January 2026

EventPay ("EventPay," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and protect information about you when you access or use our website located at www.eventpay.com, our mobile and web applications, and related services (collectively, the "Services").

This Privacy Policy applies to individuals who create an account with EventPay, attend events that use EventPay, or otherwise interact with the Services.

1. Information We Collect

We collect information you provide directly, information collected automatically, and information from third parties.

A. Information You Provide

Depending on how you use the Services, we may collect:

  • Contact information (e.g., phone number, email address)
  • Account information (e.g., name, profile details)
  • Payment-related information (e.g., transaction details, token balances)
  • Communications (e.g., support inquiries, SMS replies)
  • Marketing preferences

EventPay does not store full credit card numbers. Payment information is processed securely by our payment service providers.

B. Information Collected Automatically

When you use the Services, we may automatically collect:

  • Device and usage information (e.g., IP address, device type, browser)
  • Log data (e.g., pages viewed, actions taken, timestamps)
  • Location data (general location inferred from IP address)
  • Cookies, pixels, and similar technologies

We use cookies, SDKs, and tracking pixels (including from analytics and advertising partners) to understand usage, improve the Services, and support marketing and advertising efforts.

C. Information from Third Parties

We may receive information from:

  • Payment processors (e.g., Finix, Stripe)
  • SMS and communications providers
  • Analytics and advertising partners (such as analytics providers and advertising platforms)
  • Event organizers (e.g., confirmation of event participation or token usage)

2. How We Use Information

We use information for the following purposes:

A. Providing the Services

  • Creating and managing user accounts
  • Enabling event payments and token usage
  • Authenticating users (including via SMS)
  • Processing transactions and preventing fraud
  • Providing customer support

B. Communications

  • Sending transactional and account-related messages, including SMS
  • Sending marketing communications via SMS, email, or other channels (where permitted by law)
  • Responding to inquiries and requests

You may opt out of marketing communications at any time. Certain communications are required to provide the Services and cannot be opted out of, including transactional or security-related messages.

C. Analytics & Improvement

  • Monitoring and analyzing usage trends
  • Debugging and improving functionality
  • Developing new features and services

D. Marketing & Advertising

  • Delivering promotional messages
  • Measuring campaign effectiveness
  • Serving targeted or interest-based advertising on EventPay and third-party platforms, where permitted by law

3. How We Share Information

We may share information with:

A. Service Providers

Including vendors that help us operate the Services, such as:

  • Payment processors (e.g., Finix, Stripe)
  • SMS and communications providers
  • Cloud hosting, analytics, and security providers

These providers are authorized to use information only as necessary to provide services to EventPay.

B. Event Organizers

We may share limited information with Event Organizers related to participation in their Events (e.g., confirmation of attendance or token usage).

C. Legal & Compliance

We may disclose information if required to do so by law or in response to valid legal process, or to protect the rights, safety, and security of EventPay, users, or others.

D. Business Transfers

If EventPay is involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction.

4. SMS & Marketing Communications

By providing your phone number, you consent to receive transactional and marketing SMS messages, including messages sent using automated technology.

  • Message frequency varies
  • Standard message and data rates may apply
  • Consent to receive marketing messages is not a condition of purchase
  • You may opt out of marketing SMS by replying STOP
  • For assistance, reply HELP or contact hello@eventpay.com

5. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to:

  • Enable core functionality
  • Analyze usage and performance
  • Support marketing and advertising efforts

You may control cookies through your browser settings, though disabling certain cookies may affect functionality.

6. Data Retention

We retain information for as long as necessary to:

  • Provide the Services
  • Comply with legal and regulatory obligations
  • Resolve disputes
  • Enforce agreements

Retention periods vary depending on the type of information and the purpose for which it is collected.

7. Data Security

We use commercially reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, disclosure, or misuse.

Despite our efforts, no system is completely secure, and we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on your location, you may have rights to:

  • Access your personal information
  • Request correction or deletion
  • Withdraw consent for marketing communications
  • Object to or restrict certain processing
  • Request information about the categories of personal information we collect, use, and disclose

Requests may be submitted by contacting us below. We may need to verify your identity before responding.

9. Children's Privacy

The Services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will delete it promptly.

10. Third-Party Links

The Services may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date reflects the most recent changes. Continued use of the Services constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, contact us at:

EventPay
hello@eventpay.com

13. California Privacy Rights (CPRA)

If you are a resident of California, you may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act ("CPRA").

Subject to applicable law, California residents may have the right to:

  • Request access to the personal information we collect about you
  • Request deletion of your personal information
  • Request correction of inaccurate personal information
  • Opt out of certain uses or disclosures of personal information

EventPay does not sell personal information in the traditional sense. We may share information with service providers and partners for business and operational purposes as described in this Privacy Policy.

You may exercise your privacy rights by contacting us at hello@eventpay.com. We may take reasonable steps to verify your identity before responding to a request.

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